How do the receptionists know what to ask of the callers?
When you start your account with us, we’ll go over what kind of calls you expect to receive and what information you’ll need from the callers. For instance, if you’re a plumber, when your clients call in needing service, we’d generally ask for their name, address, phone number, and a brief description of their problem. All of this, of course, can be personalized to meet your specific needs. • How will the phone secretaries distinguish an urgent call from a non-urgent call? When we initially set up your account, we’ll establish a detailed set of instructions with you so that you don’t miss anything important. Don’t worry; our secretaries are experienced and professional, and are well-equipped to discern when your immediate attention is required. • How quickly can the phone secretaries respond to emergencies? Right away! When you start your account with us, we’ll establish an emergency call procedure. Whenever an emergency comes up, the phone secretary will contact you right away. • Will
