How do the consumer insurance advocates help Oregonians?
Advocates educate consumers about their rights under the law, operate a hotline for consumers with questions or complaints about insurer or agent (producer) practices, and resolve issues before they lead to further consumer harm. Our advocates answer about 15,000 insurance questions a year and investigate more than 4,000 complaints against insurance companies. We recover about $2 million annually on behalf of consumers. Our hotline generally is available from 8 a.m. to 5 p.m. Monday through Friday. Call 503-947-7984 or (toll-free) 1-888-877-4894. Or, e-mail questions to cp.ins@state.or.us Advocates do not act as an attorney for a person. Most consumers are helped through our informal efforts to resolve matters between consumers and insurers or agents. The main purpose of our consumer complaint process is to identify and eliminate the most serious threats to Oregon consumers. The consumer calls we receive are critical to protecting all insurance-buying consumers. Advocates refer potenti
