How Do Successful Managers Succeed at Employee Relations?
In my work, I help guide managers to adopt the following behaviors in order to be successful at developing lasting and meaningful employee relationships: • Communication: ongoing, active, two-way process that results in a positive relationship. • Trust: like communication, it works both ways to be effective. • Ethics: their ethics must be understood—otherwise employees question their motives. • Fairness: treat all employees the same, with no favoritism. This doesn’t mean, however, that superior performance isn’t rewarded. • Expectations: employees want to understand what their managers expect of them. If they don’t, undue stress is put upon them which obviously affects productivity. • Conflict Resolution: where there are people, there are bound to be conflicts. Be a good role model and manage conflicts so they don’t get out of hand. No Jerks Allowed Finally, I encourage managers to be compassionate and treat employees with respect and dignity. I always ask them, “How would you feel if
