How do reviews affect the RentalSystems Index?
Reviews from customers that have been processed through the system improve the members index as well as contributing to the customer star rating. The more favourable the reviews, the better the index rating. However please remember that the index is primarily about booking performance so reviews do not have a great effect on the points. Reviews from guests added by the property manager(for example from guests who stayed previous to the property manager joining Villarenters or guests that have stayed but have not been booked through the system) do not give any index advantage. We do this because we are only able to verify guests that have booked through the system and this gives customers a true assesment of what we know about the property.
