How do Returns, Cancellations and Refunds work?
When you signup, you provide a returns address and agree to act in accordance with our standard returns policy (excludes made-to-order items). We will generate a personalised returns label for customers that wish to return an item to you. You must contact us as soon as you have received the returned item, and confirm its condition. Any refunds to the Customer are organised by Bouf. If you have already been paid for the sale, we will charge the cost of the refund to your credit card, deduct it from your next payment or invoice you directly. If a customer cancels an order before they have received it, we may confirm with you whether or not the item has been shipped yet. If it has not, we will ask you to refrain from Shipping the item and the item will be marked as “Cancelled” in Your Account. You can read our full Returns and Refunds Policy here.
