How do retail stores make their merchandise accessible to customers with various disabilities?
A. Customers who use wheelchairs, crutches, or other mobility devices, customers with limited manual dexterity, and customers who are blind or who have limited vision tend to experience certain types of access problems in retail establishments. For example, people who use wheelchairs often cannot move down aisles when stock or displays are placed in them. Although widening aisles where merchandise is displayed is an ideal solution for customers who use wheelchairs, in many retail establishments it will result in a significant loss of selling space and is, therefore, in those cases not readily achievable. Some retail stores, such as department stores, may be able to rearrange display racks and shelves in a way that does not result in a significant loss of selling space. Placing lightweight items on higher shelves and heavier items on lower shelves and offering the use of a device for reaching high items will improve the usability of a store not only for customers with mobility impairmen
