How Do Recalls Happen?
Sometimes an automaker will catch a defect in its own tests. Oftentimes the National Highway Traffic Safety Administration will ask for a recall, after investigating common problems. The main way that NHTSA hears about these problems is by complaints from owners, so if you think your car is unsafe, contact NHTSA at www.nhtsa.gov. NHTSA conducts frequent investigations, but not all lead to recalls.
