How do online reminders work?
A bill’s typical due date, it’s frequency, and how far in advance you want to receive reminders determine when an online reminder appears below the bill in the Pay Bills section of the Payment Center. Let’s say, for example, you set up a reminder for your monthly phone bill. You enter a typical due date of 3/15 and select the option to receive your reminder 10 days before the bill is due. A reminder appears below the phone bill in the Pay Bills section beginning on 3/5. If you don’t pay your bill by 3/12, it becomes past due. The past due status is based on the bill reminder options you selected and the processing time required to make this payment. In this example, the processing time is two days, but additional days are factored in for non-business days. For other bills, the processing time can be four days. Tip: When a bill is past due, the Past Due status appears in the Pay Bills section . Past due reminders typically disappear 5 days after the bill’s due date.
