How do most companies currently manage their service technicians?
While progressive companies utilize dispatch centers to route service technicians, many do not automate the process to fully leverage their dispatchers and technicians. Manual processes and dispatching is typically inefficient and ineffective at coordinating service agreement commitments, technician skills, current assignments and availability of anticipated repair and service parts. The sheer volume of incoming planned maintenance and unplanned service events can be overwhelming – best-in-class companies manage by exception by automating dispatch to free up their experts to solve critical service issues.
