How do MFA and challenge questions work?
When you sign on to your account, we will record the means by which you access RCU Online. This information includes the computer hardware and software, Internet Protocol (IP) address and network connection. Once a pattern has been developed, if we determine you are signing on from a different computer or network that doesn’t match your history, you will be presented with additional security questions. Remember, we do not have access to your security (challenge) answers.
