How do James handle conflicts?
It is a conflict where we have two clients who become interested in the same property. This does occasionally happen as we deal with a lot in investors and some of our owner occupier clients change their YOUR NEEDS profile. Our solution to this difficult issue is openness : • We tell both parties • We prepare the same Property Report in all aspects except YOUR NEEDS. • We have one of our principals handle each client. We don’t discuss any client details with other clients. • While we cannot encourage one party NOT to bid (eg have our own private auction to determine a winner) because of recent legislation forbidding it, we can inform the other party if one person is no longer interested. If you are not happy with this, we refund any engagement fee if requested and also, if requested, refer you onto another REIV approved advocate. But let’s keep this in perspective. We have never had two clients bidding on the same property in all our years of operating in this business, but it could ha
