How do Internet phone services work with 9-1-1?
Several companies now offer phone services that allow people to use ordinary telephones to make calls through the Internet. This type of service, called Voice over Internet Protocol (VoIP), can cost significantly less than traditional phone services. VoIP often looks and works just like a regular phone. The difference is in how your voice is transported. Since 2005, Internet phone companies have been required to offer Enhanced 9-1-1 — the technology that provides dispatchers with your phone number and location — to their customers. Several VoIP providers serving the Kansas City metro area are now connected to the Regional 9-1-1 System, but there may be some service providers that are not yet connected. If you use VoIP, call your service provider and ask if they are connected to the Regional 9-1-1 System. If they are not, your call may be routed to an incorrect dispatch center with no location or call-back information. Even if it is routed correctly, it is unlikely that the 9-1-1 dispat
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