HOW DO INSURANCE ADJUSTERS OPERATE?
The investigator or adjuster from that insurance company may be very pleasant, appear to be concerned and even try to be your friend. He or she may be a wonderful person, coach the local soccer team, and belong to your church or civic association. But never forget, that his or her job is to protect the insurance company, to make sure you receive as little as the insurance company can possibly get away with, and ideally, to try to “make the matter go away”. This Jimmy Stewart type line gives you an idea as to how some adjusters operate. “Shucks, I know you’re hurting, but you don’t want to make a big deal about this, and bother your friends and neighbors, do you?” The investigator or adjuster may try to get you to minimize the nature and extent of the pain (“Shucks, it didn’t hurt that much, did it”) or the impact of any permanent injury (“You’ll be able to play the violin using your left hand just as well…”), or accept full or partial responsibility for the accident when it was not you
