How do I void an order or preauth?
1. Log in to the SoftCart Store Manager. 2. Click on the Payment Systems tab. 3. Click on the link for Transaction Reports and Settlement. 4. Login to Clear Commerce 5. Click on View Orders 6. Specify Time Period 7. Click Submit 8. Select all orders that aren’t marked as shipped 9. Work with Selected Orders 10. Select the radio button for confirm shipment of merchandise 11. Submit Query 12. There will now be a screen with a message similar to this: Confirm Shipment Order #: tfkt3452-0748 Comments: Placed in queue of orders to confirm shipment. 1 orders placed in processing queue. This operation may take several minutes to complete. Please feel free to continue using the reports. 13. Click on the button below the message that says back to reports main menu. 14. Click on the link that says view batches. 15. Specify Time Period. 16. Click Submit. 17. A list of batches for the time period will display, select the current batch. 18. A list of transactions in the batch will be displayed with
