How do I use the HelpDesk Interface?
If you have tried researching the problem and still are unable to find a solution, contact the Help Desk. Please, whenever possible, call from in front of the computer with the problem and have the following information ready. • Your full name and department. • A brief description of the problem: what you are trying to accomplish and what is not working. You may contact the Help Desk in several ways: • An Online Request Form for non-emergency requests. • Call the Help Desk by dialing 505-566-3266. • Email helpdesk@sanjuancollege.edu. • Visit the Help Desk by coming to Room 7204 upstairs in the Computer Science Bldg. To use the online Help Desk Request Form, First, type in your username. (This will usually be your last name, underscore, first initial). Your username should look something like this lastnamef. Your password will be the word “password”, in lower case letters. Click on the Login button. If you would like to add a new case to the Help Desk, choose the category Create New Cas
