How do I upgrade to the latest version of Agent or Free Agent?
See our Agent Install and Upgrade Instructions for a step by step process. If you have questions about which upgrades are free, see our Agent Upgrade Policy. As always, when you upgrade, you should make a backup copy of your current installation in case anything goes wrong with the upgrade. This allows you to restore the original working directory and prevent any data loss because of catastrophic problems. To backup your Agent files prior to an upgrade, you need to open the Windows File Manager and change to the Agent directory. The default Agent dirctory is ‘C:\Program Files\Agent’. Select the ‘Agent’ directory, and right click on it, then choose ‘copy’. Now change to a temporary holding directory where you will store your backup copy. Right click within this directory, and choose ‘paste’. This will copy your entire Agent directory to this temporary location. If there are any issues with your upgrade, you can reverse the copy process and paste the Agent directory back into the origina
