How do I uninstall the eCare agent?
• Windows: Delete C:\[WINDOWS or WINNT]\Downloaded Program Files\CobAgent4 Class. • Mac: Delete the Netopia RC Plugin file in the Library: Internet Plug-Ins folder in the home folder of the logged in user. Do I have to install anything on my machine? Windows: An Active X component is required for the View Remote User, Control Remote User, and Examine features to work. For first time eCare users, the Active X component will be automatically downloaded and installed after they approve it. The prompt to install the Active X control appears when you access the eCare ticket submission page for the first time. The Active X download is only 787K and installs in seconds. No relaunch of the browser, or reboot of the machine is needed. Mac: A plug-in is required for the View Remote User, Control Remote User, and Examine System features to work. You will be prompted to download and install the Active X component after accessing the ticket submission page for the first time. Once downloaded, it mu
