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How do I troubleshoot ThinView logon problems?

April 26, 2017logon problems thinview troubleshoot

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How do I troubleshoot ThinView logon problems?

1 Answer

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10 Posted

• Make sure the ThinView server job “thinserver” is active. You can end and then restart the ThinView server (use the AS/400 commands “thinview/endthinvu” and “thinview/strthinvu”). • If the problem continues, start the “Java Plug-in Control Panel” from the Start-Programs menu. This may take a few moments. If it does not come up, remove the Java Plug-in from “Add/Remove Programs” in the Control Panel and reinstall it again. • Enable the “Show Java Console” box in Basic tab, and disable the “Cache JARS in memory” box in Basic tab and the “Enable Just In Time Compiler” box in Advanced tab. Click Apply, close the window. • Reboot your PC and try to logon again. This time, a Java Console will appear displaying diagnostic information. • Please e-mail us the content of the Java Console and any related AS/400 spool files (wrksplf userid) for the user profile used during the ThinView Logon. 8. What AS/400 authority is needed to install ThinView? The AS/400 user profile must have the special au