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How do I troubleshoot jittery, robotic, or clipping voices during a conference?

April 26, 2017clipping conference jittery Robotic troubleshoot Voices

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How do I troubleshoot jittery, robotic, or clipping voices during a conference?

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A. Refer to these documents: • Cisco Technical Support – Voice Quality • Troubleshooting QoS Choppy Voice Issues • Voice Quality Troubleshooting TechNotes Complete these steps in order to resolve this problem. Refer to Cisco bug ID CSCdv10356 ( registered customers only) . • Attach the Cisco Conference Connection directly to a switch. • Configure the switch to lock in 100 Mbps at full duplex. • Configure the PC NIC card to 100 Mbps at full duplex. • From the Windows 2000 desktop, choose Start > Settings > Control Panel > Network and Dial-up Connections. • Choose and right-click Local Area Connection. • Click Properties. • In the Local Area Connection Properties dialog box, click Configure to set the Ethernet card properties. • In the next dialog box, click the Advanced tab and choose Link Speed & Duplex. • Choose 100Mbps/Full Duplex in the Value field. • Click OK.