How do I troubleshoot an Agent if it is not communicating with the PCM server or is not operating as expected?
The Agent Manager has a drop down Tools menu from the global tool bar, which has troubleshooting utilities such as Ping and Test Agent Credentials. Use the Ping button to initiate an ICMP ping to an Agent from the PCM server. The Test Agent Credentials function is used to ensure the PCM server and Agent have the other’s credentials (passwords) configured correctly. This function is available only for Agents configured for server-initiated connections. Use the Agents tab to view additional information about Agents. Select the Agent Groups node or a specific agent group in the PCM server’s navigation tree to display the Agents tab, which lists all Agents assigned to or detected by the selected Agent Group. Here you can quickly determine the operational status of the agent.
Related Questions
- What if I have a remote Agent located in a different time zone than my PCM server v3.0? How do I schedule a timed policy to execute?
- If the Agent loses connection to PCM server, what happens to the information collected by the Agent?
- Does PCM v3.0 have a database backup and restore function for the Agent and server?
