Try to move the mouse (pointer) across the screen. • The Mouse Moves Most likely the freeze or lockup is confined to a single program. For troubleshooting assistance, refer to the Dell KB Article: “A Program Stops Responding or Hangs” Article ID: 317983. • The Mouse Does Not Move If the mouse does not move at all across the screen, press the key once and then press the a few times. • If there is no movement on the screen, then the system is probably frozen meaning that all programs are locked up. Press and hold the computer’s power button for 5 seconds until the computer shuts off, and then start the computer. Notice: You may lose any unsaved data. It is recommended that you only utilize this shutdown method only when absolutely necessary to minimize any data loss. Note: If the problem persists even after restarting the computer, Dell recommends using the Operating System Troubleshooting Wizard: • Just click the following link “Problems with Microsoft® Windows® XP” W
