How do I set up or re-set a Subscriber Verification Code (SVC) and back-up Security Questions & Answers?
All new customers will set up a SVC and back-up Security Questions & Answers at the time of application for service(s). Existing customers can set up or re-set their SVC and/or back-up Security Questions & Answers for their account in a few different ways: To set up or re-set your SVC and/or back-up Security Questions & Answers on your existing Whidbey Telecom account, you may request Whidbey Telecom assign a randomly generated Personal Identification Number (PIN) and mail it to you. We will only mail or email the PIN to the postal or email address of record for your account (which has been on record for at least the past 30 days). Upon receipt of the PIN, you may complete the set up or re-set process by visiting our website address https://myaccount.whidbeytel.com, calling, or visiting our Customer Service Center. If you call our Customer Service Center to set up a SVC and/or back-up Security Questions & Answers on your existing Whidbey Telecom account and do not have a Whidbey Teleco
