How do I set up a new nominated account or change an existing nominated account?
A. In order to set up a new nominated account or change an existing nominated account you must write to us on firm letterhead stationery and complete a new Direct Debit mandate which is available from our website. This letter must be signed by two partners of the firm (or sole practitioner/trader and the second authorised signatory). The address to write to is:- Castle Money, PO BOX 1126, Newcastle Upon Tyne NE99 1WA Please allow 10 working days for your initial Direct Debit mandate to be activated and set up by your nominated bank or building society. Any transaction attempted during the 10 working days will be rejected.
