How do I return goods outside the 14 day trial period?
If a problems occurs with your bicycle, accessories, fancy goods or camping gear, after the initial 14 day period has elapsed (which the supply of spare parts cannot rectify), the item needs to be returned for a full inspection by the manufacturer. Please follow the return procedure in the satisfaction guide enclosed with your order or follow the link below for a copy of the receipt & guarantee pack. If outside the initial 14 day trial period you will have to pay for the products return, however this cost will be reimbursed providing the fault is found to be as a result of a manufacturing or material defect. the item needs to be returned for a full inspection by technical representatives of the manufacturer. Return address:- Cycles Direct Returns Warehouse Unit 8a, Festival Leisure Park Basildon Essex SS14 3WB We suggest items are returned using Parcel Force, via their recorded service. After years of dealing with couriers we still recommend Parcel Force for their excellent nationwide
