How do I return/exchange an item at a Hat Club retail store?
If you decide to make a return/exchange to a Hat Club store, you must bring the following items with you: • Your original packing/order slip. • The credit card used for the original purchase. Orders placed using Debit Cards will not be refunded for cash. Orders placed using PayPal will be refunded to a Hat Club Gift Card. • Shipping charges are non-refundable. How do I return an item to HatClub.com? • Shipping and handling fees, including costs to ship items back to HatClub.com, are non-refundable. • Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely. • All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. Mail your item(s) back to our Customer Service by following the steps below: • Pack the cap(s) or other item(s) securely in the original package, if possible. Please do not r
