How do I retrieve my Prometric User ID or Password?
A CAPM exam candidate’s primary e-mail address will always serve as their User ID on Prometric’s website. Candidates can retrieve their password by visiting: http://www.prometric.com/PMI/default.htm. When selecting the “Forgot Password” option, candidates will be prompted to enter their primary e-mail address and will be asked a security question before a password is released.
