How do I retrieve data in case of a catastrophic failure (e.g., the data has to be put on a different or re-imaged device)?
Once the new or the re-imaged device is up and running, you will have to reinstall the Dell Online Backup & Restore Agent on that device. This can be done by simply e-mailing the agent to the new device or, if your company is using Dell Software Distribution, by sending the agent to the new or re-imaged device using that service. Once the agent is installed on the new or re-imaged machine, you contact Dell Services team and they will assign the data backed up from the old device to the new one. Once that is done, you simply access the Dell Online Backup & Restore Interface and click on ‘Retrieve Now’ to download all the files back to the new or re-imaged machine.
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