How do I resolve the “Waiting for Media” error when creating a video?
The FINALE software creates videos of shows on our servers. To create the video, the servers need the show file and also any media, such as music or background images, used in the show. The “Waiting for Media” error means that the server is unable to create the show because some of the required media is not available on the server. When music or background images are added to the show, they are uploaded to a secure storage area on our servers. Sometimes the upload does not complete due to a network error or if the user quits the FINALE application. While the file is uploading there will be an animating icon in the upper right corner of the screen (the icon is the small box in the black area below the red X in the picture to the right). Be sure not to quit the application while the icon is displayed to avoid ending the upload prematurely. When a show is saved to the server to create a video, usually all the media used by the show have already been uploaded to our servers. If any of the
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