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How do I resolve the following error messages, “No HPV token was found.” “Please insert the appropriate HPV token.”?

April 26, 2017Error Messages resolve

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How do I resolve the following error messages, “No HPV token was found.” “Please insert the appropriate HPV token.”?

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It appears that the supplied HPV HASP token required for GEM in not inserted. Plug in the HPV token and restart the application. If that still does not work, it is possible that the drivers are not installed correctly and a reinstallation of the drivers is required. Locate the HASPUSERSETUP.exe program from the WetStone website or the root of the GEM installation CD.