How do I resolve a dispute regarding billing, quality of repairs or warranties?
• Document all transactions as well as your experiences with dates, times, expenses, and the names of people you dealt with. • Talk to the shop manager or owner first. If that doesn’t work, contact your Attorney General or local consumer protection agency for help. These offices may have information on alternative dispute resolution programs in your community. Another option is to file a claim in small claims court. You don’t need an attorney to do this. HEADING OFF PROBLEMS The more you know about your vehicle, the more likely you’ll be able to head off repair problems. You can detect many common vehicle problems by using your senses: eyeballing the area around your vehicle, listening for strange noises, sensing a difference in the way your vehicle handles, or even noticing unusual odors. Looks Like Trouble Small stains or an occasional drop of fluid under your vehicle may not mean much. But wet spots deserve attention; check puddles immediately. You can identify fluids by their color
