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How do I resolve a complaint about the amount of the Stormwater Service Charge on my utility bill?

April 26, 2017charge complaint resolve service stormwater utility

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How do I resolve a complaint about the amount of the Stormwater Service Charge on my utility bill?

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A customer having a complaint about a bill should file written or verbal notice with the City of Washington Customer Service Department. If it is determined that the bill is in error, an adjustment will be determined by the Public Works Director based upon such evidence as he deems appropriate.