How do I report recurring medical equipment problems or issues?
If the recurring problem is related to a manufacturer defect or will impact the equipment or the patient, report the problem on the Medical/Dental Product Quality Deficiency Report (M/DPQDR), formerly Standard Form 380 (SF 380). The “Medical/Dental Product Quality Deficiency Report” may be obtained on USAMMA’s web site at http://www.usamma.army.mil/quality_deficiency_report.cfm or on DSCP’s website at https://dmmonline.dscp.dla.mil/forms/mpqdr_entry_new.asp. The complaint can be completed on the web page and will be submitted through DSCP’s Quality Control Branch. There are two categories of complaint which you will need to determine: Cat I – product or event that could cause serious injury or death; Cat II – all others. The action will be processed through appropriate divisions within DSCP and to the FDA and manufacturer, as applicable, based on the reported category. DSCP or the appropriate organization will contact you with the outcome or disposition instruction.
