How do I report equipment that is returned to IBM or sold to another business?
To report a transfer of machines returned to IBM as a lease machine return; or sold to another business, please provide us with the following information needed to update our records: • Customer Number • Company Name • Machine Type • Machine Model • Machine serial number(s) • New purchaser and their location and date when the machine was sold. If it is a leased machine, returned to IBM Global Finance (IGF), please provide the date of return and the IGF quote number (if known). Here is more information about end of lease. Reason for transfer of ownership. Note: A month’s notice is required for maintenance related charges. The requested information will help us determine the last day of charge to your customer number. Please fax the information to us on your letterhead. ATTN: CSO MAINTENANCE on 1-877-426-2494 or 2495 or send an e-mail to: csomaint@us.ibm.com.
To report a transfer of machines returned to IBM as a lease machine return; or sold to another business, please provide us with the following information needed to update our records: • Customer Number • Company Name • Machine Type • Machine Model • Machine serial number(s) • New purchaser and their location and date when the machine was sold. If it is a leased machine, returned to IBM Global Finance (IGF), please provide the date of return and the IGF quote number (if known). Reason for transfer of ownership. Note: A month’s notice is required for maintenance related charges. The requested information will help us determine the last day of charge to your customer number. Please submit your request online using My requests (you will initially need to register with IBM to obtain an IBM User ID and password).
