How do I report a fault with a computer running the Managed Desktop Service?
Students There is a drop in service run by CiCS in the Computing centre on Hounsfield Road from 9.00am to 5.00pm. If you are in the Information Commons you can speak to a member of CiCS Staff at the various counters or if you are in one of our unstaffed rooms you can email: openaccess@shef.ac.uk Please remember to included details of the room and the number of the PC affected. If you are using a computer in a Departmental Computing Room, contact the department which provides the room. In many cases there will be a designated support person to whom you can report problems, but if in doubt contact the department enquiry office for the department concerned. Staff If you are a member of staff using the Managed Desktop Service you should report faults to the CiCS Helpdesk on ext. 21111 or alternatively, use the CiCS Helpdesk Self Service. Log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.
