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How do I replace my lost/stolen/damaged or defective wireless device if I am not enrolled in any of the Equipment Protection Programs?

April 26, 2017damaged defective device Enrolled equipment Lost replace stolen Wireless

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How do I replace my lost/stolen/damaged or defective wireless device if I am not enrolled in any of the Equipment Protection Programs?

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First – If your equipment is lost or stolen*, sign in to My Verizon online and choose the ‘Suspend/Resume Service’ link under Quick Links on the overview page. You will then be guided through the steps to either Suspend or Resume your service. [You can also dial (800) 922-0204 (from any phone) and complete this task via our Interactive Voice Response (IVR) system]. Defective devices under the manufacturer’s warranty will be replaced for free with a Certified Like-New Replacement device. Just contact Verizon Wireless at (866) 406-5154. If your device experiences a defect after the manufacturer’s warranty expires and you are not enrolled in Total Equipment Coverage or Extended Warranty, please visit the Device Replacement Program information page to review your options. If you experience a lost, stolen or damaged device and you are not enrolled in Total Equipment Coverage or Wireless Phone Protection, please visit the Device Replacement Program information page to review your options. *I