How do I remove an iLok from my account?
Unless you are within the seven-day “grace period” described below, you may only remove iLoks that are either empty or contain only demo or trial licenses. If you need to empty your iLok, you should move its licenses to another iLok or another account. Once eligible for removal, a “Remove from account” button will appear next to the iLok in the details page (click the iLok’s name anywhere you see it to view details). Click the button to remove the iLok from your account. Some software companies require you to get their approval prior to removing an iLok with a license for their product. You will be warned if a license on your iLok requires approval. The removal request date is what applies to the removal grace period deadline, not the date the approval is received. WARNING! If your iLok is covered by Zero Downtime™, you will lose coverage when you remove the iLok from your account. This limitation is covered in the Zero Downtime™ terms and conditions. Although the feature of removing a