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How do I remove a strike on a buyer from a FVF credit that has been filed?

April 26, 2017buyer credit filed fvf remove strike

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How do I remove a strike on a buyer from a FVF credit that has been filed?

1 Answer

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To remove the strike on a buyer (and forfeit your FVF credit) you will need to go to the Dispute Details tab of the View Details invoice page and click the “Credit Reversal” link for the specific auction you would like to reverse the dispute on. Also, it should be noted that the dispute details page is only refreshed once a day, so before any edits are made on this page you will want to click on the “Refresh Disputes for this Invoice” link. This should refresh the dispute and show you any new information regarding the disputes for this invoice.