How do I record a new URM (User Recorded Message)?
Plug the optional handset into the port labeled URM on the WebCaster. Turn up the speaker volume temporarily and listen for the end of a voice message. You want to start recording at this point so you have a clean transition for those callers who are presently on hold. Press and hold the URM button until the adjacent red light goes on and begin recording. Release the URM button when you are finished recording. (Remember your URM can be up to 25 seconds long.) A few seconds after recording the URM will play back through the handset for your review. The URM is now integrated into your production and the WebCaster returns to voice mode in about one minute.
