How do I process an Electronic Serial Number (ESN) change?
In order to change an ESN, you will need to complete an ESN change form. Forms can be obtained by calling the Customer Care Dealer Hotline. Complete the form, then fax it back to our toll free number, 1-877-205-9700. Requests will be completed in 48 hours. If you do not have access to a fax machine, Customer Care will take the required information over the phone. Click here to download a copy of the ESN Change form.