How do I process a refund, partial refund or void a payment?
A payment can be voided the same day the transaction was processed. After midnight, the payment can no longer be voided, however a refund can be processed. Either way, the procedure is the same. Under the Posted Payments Report Generator™, locate the original transaction that requires the void/refund by doing a search. Click the Void or Refund button to load the Payment Voider/Refunder. When refunding, you can also change the amount of the refund to any amount up to the amount displayed. Please Note: You can only process a refund to the original credit card or bank account used. NOTE: If the refund is for an Direct Debit EFT transaction, do not refund until at least 7 business days have passed since the original transaction. This is because the original EFT transaction can come back RETURNED (bounced, like a paper check) and you don’t want that to happen if you already did a refund. After 7 days pass, you can feel confident that the payment will not get returned. If the EFT was Returne
Related Questions
- I entered a payment to a vendor earlier in the campaign and now have received a partial refund from the vendor. How do I enter the vendor refund?
- There is a credit balance on my account or I know that there has been a duplicate payment. What is the process of requesting a refund?
- How long will it take SERS to process my refund payment and/or rollover?
