How do I prevent paged people from getting a busy signal when calling in?
If you will be using RapidReach primarily for paging, the system must be dimensioned and configured with enough inbound lines to support this. The best configuration is if there are dedicated lines for inbound and outbound calls. Capacity depends on the size of the paged group, and the rate at which they will call back. Most telephone companies offer a variety of services that will be useful in this context. One is “automatic hunt” (terminology may vary), which means that when a call to RapidReach encounters a busy signal it will automatically be forwarded to one of the other lines. Another one is “call hold” or “UCD” (terminology may vary), which means that a hold message will be played to the caller instead of a busy signal, in which s/he will be asked to stay on the line until the next available line is answered. Note that those and other services are normally available from the telephone company, and are not resold or provided by RapidReach.
