How do I prevent emails from official contacts and sometimes family and friends from going into the Junk Mail Folder?
In Outlook… Access the TOOLS menu > OPTIONS > Preferences tab > Junk Email button > Safe Senders tab. Explore the options visible in that area. The Junk Email filtering function in Outlook is not very clever, and sometimes it does make errors no matter who the email is from, based on how the sender constructs and sends their email to you. For those legitimate senders who get ‘junked’ often, add them to your safe senders list. You can add either their full email address, or just the domain name… e.g. you may want to ‘trust’ all emails coming from the domain of another university or institution.
