How do I place a service call for office machine repairs, and what is included in a maintenance agreement for a certain machine, such as parts, labor, preventive maintenance inspections, etc.?
A. To place a service call to OMR, call 217-333-3590. Maintenance agreements include one preventive maintenance inspection a year, which includes cleaning, lubricating and any adjustments required. Also included are all replacement parts and any emergency service (during working hours) including extra cleaning and adjustments deemed necessary by the vendor.
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