How do I open an RMA (Return Merchandise Authorization)?
To open an RMA you must first send an e-mail to Returns@advancedlamps.com. In this e-mail please let us know whether you are requesting a return for a refund or exchange under your manufacturer warranty (you must make sure you are eligible for the option you are requesting). Once our customer service representatives receive your e-mail they will send you 5 questions regarding the product (our manufacturers require that all 5 questions are answered). Once the answered questions are e-mailed back to us, we will then send the instructions on how to properly get the product back to our warehouse. Although this sounds lengthy, it is not. We have customer representatives that specifically handle e-mails concerning RMA requests.
