How do I obtain a refund for Cargo and Priority Parcel Service (PPS) shipments?
In the event that your shipment experiences conditions resulting in a loss or damage, you may submit an AA Cargo Claim Form. Please print and complete the form, and send it to the fax number or address provided below. Be sure to include copies of all forms, invoices and information pertinent to your claim. A representative from American Airlines Cargo Claims Administration will acknowledge your claim within 15 days of the receipt of your correspondence. However, if further investigation is required, please allow 30-60 days for a final resolution of the claim. Address: American Airlines Cargo Claims Administration P.O.
Related Questions
- Are Priority Parcel Service (PPS) and Freight service available to every destination American Airlines, American Eagle and AmericanConnection Serve?
- Can I drop off my Priority Parcel Service (PPS) shipment at the AA Cargo terminal?
- How do I obtain a refund for Cargo and Priority Parcel Service (PPS) shipments?
