How do I make special requests, such as a ground floor apartment or sea view, when booking online?
When you book your holiday online, some guaranteed options will be made available to you during the booking process. These may include room type (e.g. twin room, family room), room upgrade options, and travel choices such as in-flight meals. If you do not see your specific request listed, this is because it is not possible to reserve this option online and these options are therefore not guaranteed to be available. You can either contact our Call Centre on 0871 231 4691 to book your holiday over the phone and make your request at the time of booking. Or, you can first book your holiday online and then contact our after-sales number on 0844 871 0872 to enquire about adding requests onto your existing booking. If you choose to book online and add requests onto your existing booking at a later date, please be aware that we cannot guarantee your requests will be available. To make a specific request, please book via our Call Centre (for any already-booked holiday queries please have your b
