How do I make a test call before contacting customer support for technical support?
We call this an Echo Test. First, dial 600. You will hear a prompt asking you to speak after the prompt. If you hear this prompt, that means you should have no problem hearing the other party. If you can’t hear the prompt, you should stop at this moment and read through all other FAQs to determine your problems or you may contact customer service for help.Second, speak after the voice prompt. You should be able to hear your own recording after you finsh. If you don’t hear your own “echo”, that means the other party can’t hear you. If you have problem with the first and second steps above, please contact customer service and describe your Echo Test result.
Related Questions
- Do Test Management and Field Diagnostics support a data format that helps the customer organize and exchange information?
- Can T-Mobile Customer Care, Technical Support, PDA Support, or other T-Mobile departments send me the update sooner?
- How do I make a test call before contacting customer support for technical support?
