How do I make a call using a CapTel phone?
CapTel phone users place a call exactly the same way they do when using a traditional phone by just dialing the telephone number directly. The CapTel phone automatically connects to Relay Utah’s captioning relay center as you dial. You hear everything that the person you are calling says just like a traditional phone call. But behind the scenes, there is a specially-trained operator at the CapTel relay center who is transcribing everything the other person says to you into captions, or written text, using voice-recognition technology. The captions appear on a display window built into the CapTel phone. The captions appear just slightly after the person is speaking, so CapTel phone users can understand everything that is said – by hearing it, reading it, or a combination of both.
