Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

How do I know when an issue requires using the CMAS Email Support System through the CMAS Help Desk or the Bug Tracking System?

April 26, 2017bug cmas email help desk ISSUE requires support system

0

10 Posted

How do I know when an issue requires using the CMAS Email Support System through the CMAS Help Desk or the Bug Tracking System?

1 Answer

0

10 Posted

You want to use the CMAS Email Support System when you have run into a problem with the installation, compilation, or execution of any of CMAS-supported software that you can’t resolve. The Bug Tracking System is used for reporting errors discovered during the execution of the software, suggesting enhancements to the software, or reporting problems with the CMAS Center website. There is definitely a gray area between when a problem is due to user-error and when it is an actual bug in the software. It is recommended to start with the Email Support System and then move on to the Bug Tracking System later if we can’t resolve your problem. If, however, you’re absolutely sure that you’ve found a bug and can explain its cause-and-effect, submit it directly to the Bug Tracking System. More often than not, when a user reports a “bug” it turns out to be an error in the implementation of the software.