How do I know if my iLok needs to be replaced?
Your iLok may need to be replaced if any of the following are true. • The iLok’s light is off when plugged into a known working USB port. Note that some non-powered USB hubs can be problematic. If you are using a hub, make sure it’s powered. • The light is on, but iLok.com indicates that the iLok is not inserted when you try to view and use the Update button. • The USB connector is loose, detached, or the case is visibly cracked. If the light is on and you are not sure if your problem is caused by the iLok itself, here are a few other things to try before submitting a Return Merchandise Authorization (RMA): • Close down all other programs (except your browser and ilok.com), and click “Update” (left menu). • Run a program that should be authorized using this iLok. If the program runs, the iLok is probably OK. • Try accessing ilok.com from a different computer to see if the iLok can be recognized there.
